Terms & Conditions

Last Updated: May 12, 2025

Welcome to govino.com. These Terms and Conditions govern your use of our website and services. By accessing or using govino.com, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with these terms, please do not use our website.

  1. Definitions
    • “Company,” “We,” “Us,” “Our” refers to Govino, LLC.
    • “Service” refers to the website govino.com and any products or services offered by Govino.
    • “User,” “You,” “Your” refers to the individual accessing or using our Service.
  2. Eligibility & Age Requirements By using our Website or purchasing our products, you confirm that you are at least 18 years old or have the consent of a legal guardian to use this site. If you do not meet this requirement, please do not use our services.
  3. Intellectual Property Rights Unless otherwise stated, Govino, LLC owns all intellectual property rights in the content on this website. You may not reproduce, distribute, or exploit any material from our website without our explicit written consent.
  4. Use of Our Website By accessing and using our website, you agree to:
    • Not use the website for any unlawful purpose.
    • Not engage in fraudulent, abusive, or misleading activity.
    • Not interfere with the functionality of the website.
    • Not copy or modify any website content without permission.
  5. Product Information, Pricing, and Purchases
    • Types of Products We primarily offer glassware, drinkware, and related products (collectively, the “Products”).
    • Care & Usage For specific usage instructions or disclaimers, please refer to our FAQs Page. By purchasing our Products, you acknowledge that you have reviewed and understood any care instructions provided.
    • Pricing All prices displayed on our Website are in U.S. dollars unless otherwise stated and are subject to change without notice.
    • Availability All products listed on our website are subject to availability and may be discontinued at any time.
    • Accepted Payment Methods We currently accept Visa, MasterCard, and American Express. There are no additional surcharges for credit card payments.
    • Taxes Sales tax (or other applicable taxes) will be calculated and added at checkout when shipping within the United States. For international orders, customers are responsible for any customs, duties, or other fees required by their local jurisdictions.
  6. Shipping and Delivery
    • Shipping Scope We ship both domestically (within the United States) and internationally (to most countries). Shipping fees and applicable taxes will be added to your order total.
    • Order Processing We strive to process orders promptly. Estimated shipping and delivery times are when you contact us regarding international shipments but are not guaranteed.
    • Delivery Delays Govino is not responsible for delays caused by shipping carriers or customs processing.
    • Title & Risk of Loss Title to and risk of loss of Products pass to you upon delivery to the carrier.
  7. Returns and Refunds
    • Return Window If you are not satisfied with your purchase, you may return the item within 30 days of receipt in its original condition.
    • Exceptions Custom orders are non-refundable unless the items are incorrect or arrive damaged.
    • Refund Processing Upon receiving and inspecting the returned items, we will process any applicable refunds. The refund will be issued to the original payment method.
    • Return Shipping Costs Shipping costs are non-refundable unless the return is due to our error. More information can be found on our Returns and Exchanges page.
  8. Limited 1-Year Warranty
    • Overview We offer a limited one-year warranty on our products (“Warranty”), covering manufacturing defects in materials and workmanship under normal use and conditions for one (1) year from the date of purchase. Full details of this Warranty, including coverage, exclusions, and claim procedures, can be found on our Warranty Page. In the event of any conflict between this summary and the Warranty Page, the terms on the Warranty Page will control.
    • Shipping Costs Govino will cover the cost of shipping the product back to us if your claim is approved for coverage under our Warranty. Please follow the instructions on our Warranty Page for how to initiate a claim and obtain a prepaid shipping label (where applicable).
    • Disclaimer Other than what is stated in this limited one-year warranty, the Products are provided “as is” and any implied warranties (including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement) are disclaimed to the fullest extent permitted by law. Remedies under this Warranty are limited to repair or replacement, and Govino will not be liable for any incidental or consequential damages in connection with the product to the extent permissible by law.
  9. Limitation of Liability
    • Usage & Safety Any usage instructions provided are suggestions only, and Govino shall not be liable for damages arising from misuse or improper handling.
    • Fullest Extent Permissible To the fullest extent permitted by law, Govino, LLC, its affiliates, directors, employees, or agents shall not be liable for any indirect, incidental, consequential, special, or punitive damages, or any loss of profits or revenues, arising from or related to your use of the Website or purchase of our Products.
    • No Liability for Certain Damages This limitation applies to all claims, whether based on warranty, contract, tort (including negligence), or any other legal theory.
    • Consumer Protections Some jurisdictions do not allow certain disclaimers or limitations of liability. In such cases, our liability will be limited to the maximum extent permitted by applicable law.
  10. User-Generated Content Contest We periodically host user-generated content contests (“Contests”), which may occur on social media or our Website. By participating in any Govino Contest, you agree to the official contest rules located on our Contest Page, as well as the following:
    • Eligibility You must be at least 21 years of age to participate.
    • Submission Requirements Any text, photos, videos, or other content you submit (“Submission”) must comply with all applicable laws and not infringe any third-party rights, including copyright, trademark, privacy, or publicity rights. You represent that all individuals who appear in your Submission (and who can be personally identified) have given permission to be included.
    • Third-Party Trademarks & Identifiable Individuals Please avoid featuring third-party trademarks, brands, or logos in your Submission unless you have proper authorization. If necessary, Govino may censor or edit Submissions containing unauthorized third-party marks. By providing your Submission, you confirm that you have all permissions needed (including from identifiable persons) and that you will not violate the rights of any third party.
    • License Grant By submitting content for the Contest, you grant Govino a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, sub-licensable license to use, reproduce, modify, publish, distribute, display, and create derivative works of your Submission for marketing, advertising, promotional, and other commercial purposes. No additional compensation will be provided unless otherwise stated in the official contest rules.
    • Indemnification You agree to indemnify and hold harmless Govino and its affiliates, officers, employees, and agents from and against any claims arising out of or related to your Submission (including claims of infringement or violation of any rights of a third party).
    • Conflict with Contest Rules If there is any conflict between these Terms and the official contest rules on the Contest Page, the official rules will govern.
  11. Privacy & Data Sharing You acknowledge that by using our Website or participating in any promotions, including the Warranty claims process or UGC Contests, you may provide personal information that we will process according to our Privacy Policy.
    • Third-Party Service Providers We share order fulfillment and shipping information with our third-party logistics partner to ensure your products are delivered efficiently. We also share certain user data with third-party marketing platforms (e.g., Meta, HubSpot) to help us analyze user behavior, improve our services, and deliver relevant promotions.
    • Contest & Warranty Data When you submit a Warranty claim, we collect personal and purchase data to verify eligibility, process your claim, and communicate with you. If you enter a Contest or submit UGC, we may also collect your social media handle or other personal details necessary for administering the Contest, notifying winners, or using your Submission per the granted license.
    • Additional Data Collection We use tools such as Meta Pixels, Google Tag Manager, and Google Analytics to gather data about user behavior and for marketing purposes. By using our Website, you consent to this data collection as outlined in our Privacy Policy.
  12. Conflict of Terms In the event that any specialized pages (such as the Warranty Page or the Contest Page) include additional terms that conflict with these Terms and Conditions, the specialized page’s terms will govern for that specific topic. Otherwise, these Terms and Conditions, together with our Privacy Policy, shall control your use of Govino’s products, services, and Website.
  13. Dispute Resolution: Mediation & Arbitration
    • Governing Law These Terms and any dispute or claim arising out of or in connection with them are governed by the laws of the State of California, without regard to its conflict of law provisions.
    • Mediation Requirement The parties agree to mediate any and all disputes relating to or arising out of these Terms or the purchase and use of our Products before resorting to arbitration or court action. The mediation may be conducted using a mutually chosen mediator or mediation service. If the parties cannot agree, they shall use the services of the American Arbitration Association (“AAA”), which will select the mediator.
      The parties shall share evenly any and all mediation fees, costs, and expenses. Unless otherwise agreed in writing, mediation shall occur in Sacramento, California.
    • Arbitration If a dispute or claim is not resolved through mediation, the parties agree to submit the matter to binding arbitration. There shall be one arbitrator. Unless otherwise agreed in writing by the parties, the arbitrator shall be a retired judge or justice, or an attorney with at least ten (10) years of experience as a California lawyer. If the parties cannot agree on an arbitrator within thirty (30) days from the date one party notifies the other in writing of a dispute, the parties shall submit the dispute to AAA and allow AAA to select the arbitrator. Unless otherwise ordered by the arbitrator, the parties shall share evenly the costs of arbitration. Unless otherwise agreed by the parties in writing, arbitration shall occur in Sacramento, California.
    • Court Actions Except as may be required by the arbitrator’s order or if a matter is deemed non-arbitrable, any legal actions shall be filed in the state or federal courts located in California, and you consent to the jurisdiction of such courts.
  14. Modifications and Notice
    1. Changes to Terms We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting the updated Terms on this page. Your continued use of the Website or purchase of Products after such modifications constitutes your acceptance of the revised Terms.
    2. Effective Date The “Last Updated” date at the top of this page reflects the most recent revision date of these Terms.
  15. Miscellaneous
    • Entire Agreement These Terms, together with our Privacy Policy, constitute the entire agreement between you and Govino regarding your use of the Website and purchase of Products, superseding any prior agreements.
    • Severability If any provision of these Terms is held to be invalid or unenforceable by a court or arbitrator, the remaining provisions shall remain in full force and effect.
    • No Waiver Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.
  16. Contact Information If you have questions about these Terms, please contact us at:
    Email: [email protected]
    Address: 833 Franklin Street, Ste. 6, Napa, CA 94559
    Phone: (707) 791-2940

Thank you for visiting govino.com!

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