GOVINO WARRANTY COVERAGE
Do you Govino? We got you covered.
All Govino purchases on Govino.com are automatically covered by our 1-Year Limited Warranty. For purchases from third-party retailers such as Amazon or physical retail locations, purchases must be registered using our Warranty Registration process.
This 1-Year Limited Warranty covers your Govino from manufacturer defects. So, if your product fails due to any manufacturer defects, such as breaking during everyday use, discoloration, or unprecedented damage from normal care, we’ll replace or refund your product without charge at our discretion. This warranty does not cover damage or failure resulting from misuse or intentional exposure to extreme heat, normal wear and tear, or failure to follow proper care instructions (available on our FAQs page).
Still have questions? Visit the full Warranty Policy.
REGISTER YOUR PURCHASE
Did you purchase your Govino somewhere other than Govino.com, like Amazon or a physical store? Register your purchase to be covered by our 1-Year Limited Warranty. Here’s how it works:
- Email customerservice@govino.com using the subject line, “Warranty Registration.”
- Provide the following information:
- First name
- Last name
- Phone number
- Mailing address
- Purchase location
- Attach your purchase receipt – this can be a PDF of your online invoice, photo of your physical receipt, or forward your order confirmation email
Your warranty will be covered for 1-year (365 days) from the purchase date provided.
NEED TO FILE A CLAIM?
Here’s how the claims process works:
- Email customerservice@govino.com using the subject line, “Warranty Claim.”
- Provide the following information:
- First name and last name
- Proof of purchase, either an order confirmation email or original receipt (required for in-store purchases)
- Photos or videos showing the defect
- Request for a replacement or refund
We will respond within 5 business days with next steps. We may ask you for more information.
That’s it! Enjoy the peace of mind knowing that we’ve got you.
STILL GOT QUESTIONS ABOUT YOUR GOVINO?
From care tips to how you can get custom printed Govino for your event, as gifts, or just for yourself (oh, we get it), check out our FAQs or reach out to us on our contact page!